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    Sunday, February 21, 2021

    Black Desert Online Ban because SOMEONE refunded me - support does not care.

    Black Desert Online Ban because SOMEONE refunded me - support does not care.


    Ban because SOMEONE refunded me - support does not care.

    Posted: 21 Feb 2021 11:55 AM PST

    So. This might sound like its made up but read through the end. I dont know what to do. Maybe someone experienced something similar or can tell me how to solve this.

    Me and my partner took a break of the game early december because we spent too much time and money in the game. Around christmas i received a tiny refund from kakao via paypal. We logged into our accounts to check why - it just said that some packs got "cancelled". I also received a refund from apple which stated it was due to Covid-19 and the reduced german tax during 2020 so i thought it was a similar thing for bdo.

    Fast forward the account transfer process starts and me and my partner wanted to transfer our accounts in case we want to start playing again and so we dont lose the progress we made in almost 5 years. The system told me permanently banned accounts cant transfer. I downloaded the game again and logged in - banned. We never received an email or any notification about it - i probably should have looked more into the refunds but i didnt so the best thing i could do was to contact customer support...

    Support took quite some time to respond and this is what i got

    *The non-payment or the retraction of a payment for a Game License or for Kakao Cash, for instance with a chargeback, shall qualify as a Default allowing Kakao Games Europe, without prior notice, to immediately suspend the provision of all Services to the User on all User Accounts owned by the User without terminating User's payment obligations.*For this reason, as the game data transfer has officially started and your current account is no longer in good standing, we will no longer be able to proceed in these cases or offer you to repay the chargebacks in question.

    My response was that i never requested a chargeback for these transactions.

    As fraudulent transactions were reported to your bank, this is sadly an automatic process that is initiated through PaymentWall.

    Once these transactions are refunded, like in your case, the account is automatically no longer in good standing as it's not registered as chargeback.

    Only PaymentWall can give you more insight when these transactions were reported fraudulent. But on our side, we have no possibility to reinstate the account due to the game data transfer taking place shortly.

    You would think there should be no problem. I am willing to pay the money i got out of nowhere and the problem is solved. But Kakao says that it is not possible anymore.

    I tried explaining the situation that i did not request a chargeback on these transactions and that i am willing to pay the difference and that there is no logical explanation to how and why that happened. To go into detail: My partner got 2x10€ and i got a 30€ pack refunded. Those were from months ago. We spent thousands over the years, the accounts exist since release and we got tons of stuff that you can only buy with pearls (maids, weight, inventory, lodging, etc.). Why would i chargeback a total of 50€ if i spent like 10x the amount in a shorter time and the non-marketplace pearl items (maids, naderrs band, ... you know what i mean!) across all characters are far, far more expensive than 50€.

    Sadly however, regardless of your communications with payment-wall, we simply can't unlock an account that is in a negative balance state as doing so would simply be opening an account that has a number of items on the account that would then have gone unpaid for. There are no alternative measures in place to allow for repayment due to the Transfer of Service. Accounts in poor standing are unable to have payments balanced and will not be eligible to be transferred.

    As such, your accounts in negative standing cannot be transferred

    Right now i am in contact with everyone more or less involved. PA told me i should get back to Kakao. Paypal sent me a written confirmation that the chargeback was not caused by me or paypal - this leaves Kakao or Payment Wall as the ones who caused the chargeback. I really dont care why or how or whatever it is. I want to pay the money back so we can access the accounts again. The sum that is missing from the account is basically nothing compared to the money and time we spent on them just in 2020 during Covid-19. They dont even try to offer any solution and i got proof that the chargeback is not caused by my side. They basically just tell me that their system does not allow me to pay 50€ to get the accounts back and because of this we have to accept it and say goodbye to our accounts.

    I am in touch with Payment Wall about the cause of the refund but it takes time and they want me to send them my ID and everything - which i am going to do - but the time is running and Kakao already said that even if i can solve it with Payment Wall it will not change anything. I just dont know what to do anymore. Kakao simply doesnt care and dont want to find a solution.

    ******************Update 1******************

    After a lot of e-mails and verification steps Payment Wall said that the refunds were made by kakao. They also said they sent a message to Kakao on my behalf regarding the removal of the restrictions on my account. Sadly, they are not allowed to provide more details.

    submitted by /u/lookingforhelp1510
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    Warrior PvP Montage - Sphierro 8

    Posted: 21 Feb 2021 03:01 PM PST

    Me rn (PA pls gimme tet i've failed enough times alreday)

    Posted: 21 Feb 2021 12:04 PM PST

    What was in my mail. We were happy and we didn't know it.

    Posted: 21 Feb 2021 08:37 PM PST

    my dark knight and a tamer

    Posted: 21 Feb 2021 12:54 AM PST

    RL Lahn with flaming pendulum

    Posted: 21 Feb 2021 02:48 PM PST

    After lots of silver and moping over my last garbage T4, I finally have a CheerV fairy! :D

    Posted: 21 Feb 2021 04:52 AM PST

    Is this game worth playing if I enjoy playing entirely by myself and fluid, flashy combat?

    Posted: 21 Feb 2021 06:46 PM PST

    Busy working boomer dad here that still loves to grind/play in MMO's for a few hours in the evening after I hang out with the family. Flashy combat is most important to me, with some kind of worthwhile solo grind(s) keeping it interesting.

    My problem is, and I'll use WoW Shadowlands as an example, it's so tiring wanting to do some fun stuff and having to sit or sift through group finder to find people. And then when you finally get in that M+14-15 run 30 minutes later, someone makes a mistake and the entire group falls apart. Before you know it you just wasted almost an hour and you barely accomplished anything at all.

    With that said, is BDO worth checking out?

    submitted by /u/decyphier_
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    Hidden green-grade cooking materials?

    Posted: 21 Feb 2021 06:07 PM PST

    Was wondering if there's a list of hidden green-grade materials anywhere. By "hidden" I mean those that have white text but qualify as green, for example:

    • Any non-wheat dough is considered green wheat dough, so 3 potato dough can substitute for 5 wheat dough (such as in cheese gratin)
    • Any dried fish from nodes qualifies as green dried fish, so 1 dried fish can substitute for 1 mudskipper (such as in good feed / smoked fish steak)

    I know these two instances since I'm primarily making balenos meal, but it'd be helpful to see other cases as well.

    submitted by /u/Puccachino
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    A Short BDO Playstyle Analysis Survey

    Posted: 21 Feb 2021 07:39 PM PST

    Hello, I'm doing a project for my STA2023 class that requires a survey to be performed in a chosen community and I chose BDO as the topic of my data collection, I have made a super short survey for anyone who doesn't mind taking it. Any responses are much appreciated!

    Update: For the hours played per day, active playtime is preferred however if you do a lot of passive play such as bartering or refreshing cooking batches or the like include that as well

    https://docs.google.com/forms/d/e/1FAIpQLSevPD3HVRJsDMA9FywojKB10LOQubNEyWa7ejtQ4YWlohNp_w/viewform?usp=sf_link

    submitted by /u/cbuchli
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    Road to Pepegasus

    Posted: 20 Feb 2021 11:02 PM PST

    Tet BS Awakening Vs Pen Dandelion

    Posted: 21 Feb 2021 10:09 PM PST

    I'm seeing most people are saying that tet blackstar awakening is so much better than pen dandelion for awakening pve.

    Is that true? I'm looking at their stats and it seems tet BS only has 12 AP against monsters more and 1 more sheet AP which can easily be solved by 1 caphras level in dande.

    So my question is, tet bs is around 15+ bil on marketplace rn and pen dand is like 11.5b, is that additional 12 ap against monsters worth that 3-4 billion gold. Or are there some hidden stats that I am completely missing?

    submitted by /u/Seigneel1
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    When will we be able to buy again

    Posted: 21 Feb 2021 10:02 PM PST

    Sorry if this has been asked before but does anyone know when E will be able to buy a ipy of the game again?

    submitted by /u/KetsVA
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    world chat: SE mainspot <insert channel> done

    Posted: 21 Feb 2021 12:08 AM PST

    Locked out of account?

    Posted: 21 Feb 2021 09:22 PM PST

    So I managed to log into my account on the kakao site fine. When I download the launcher and log in with the same info says my account it locked? Since I already have things to transfer to pearl abyss figured I use their launcher and it says my account doesn't exist? Anyone know any way to go ahead and fix this?

    submitted by /u/Demon12349
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    Question about magic armor reduction

    Posted: 21 Feb 2021 09:16 PM PST

    so I have a question a really short question that's come out of my curiosity,
    I first saw that in witch/wizard addon they do have - 10 DP or - 15 DP or something
    but I saw from a skill that they used like "Magic Lighthouse I - III" they have "Magic DP - 10"

    Question is, Does " - 10 DP" really do anything for witch/wizard in grinding perspective or it just only affect on "- 10 Magic DP"

    Thanks, and also sorry for my really stupid use of England language I'm not from around here. kek

    submitted by /u/Visible_Flamingo9853
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    Please help

    Posted: 20 Feb 2021 11:40 PM PST

    ELI5 What is BDO?

    Posted: 21 Feb 2021 07:56 PM PST

    Hi everyone, FFXIV vet here looking for a new mmo since I'm currently burnt from the game. I've taken some interest in BDO, and want to know if this game is for me. I have always been more of a PvE player, and from what I understand, BDO does not have dungeons or raids.

    What kind of PvE content does BDO offer? Playing with other people is important to me, not looking for a game that is mostly solo.

    Since its a PvP based game, will I easily be killed by players who have been playing this for years and are years ahead on the gear progression? Is it somehow possible to catch up to them? I am not looking to have the best gear within a month.

    TLDR What does this game have to offer? Looking for a new mmo to invest thousands of hours in the next few years, since none of the other MMO's like WOW,ESO,GW2 have pulled me away from FFXIV.

    submitted by /u/Cepiel
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    Help

    Posted: 21 Feb 2021 07:44 PM PST

    I have an epheria sailboat and attack another person out in the sea. i fucked up my naval fame and i wanted to know if there was any other way of getting my naval fame back up besides killing sea monsters. it's really hard to barter or even kill sea monsters with this ship.

    submitted by /u/TanyasTakahachi
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    Can't LOGIN

    Posted: 21 Feb 2021 07:43 PM PST

    Someone please help or say you have the same problem or something. Pearl Abyss seems to just not remember any of my login info. I've changed my password like 4 times, written it down, and entered it in, but I can't login to the game!!!! ;-;

    I've tried logging in through facebook but all I get is a "you cannot sign up if there is a publisher servicing the game in the region you reside in." I live in the US!

    submitted by /u/Verlorin
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    I'm looking for gear upgrade advice

    Posted: 21 Feb 2021 06:41 PM PST

    I'm looking for gear upgrade advice

    Awakening guardian here, I'll get capotia belt from my seasonal character. I have some silver from lifeskilling (~50b), and my higher spots grinding experience is pretty bad so I would like to change it.

    Is it possible to grind star's end/thornwood/hystria with some upgrades, or I should stay in Aakman and farm more silver? Right now everything hits me like a truck, so I don't have any expensive crystals in my gear.

    https://preview.redd.it/m8r6oi3txxi61.png?width=265&format=png&auto=webp&s=a7f2c02527404da8ecce7f172a8abe3f7b1d1927

    submitted by /u/ggdoter
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    Do you lock all your gear?

    Posted: 21 Feb 2021 06:40 PM PST

    According to a statistic a literally made up, 85% of people lock their gear. Do you lock yours

    View Poll

    submitted by /u/liquidbrowndelight
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